At WATER LILLÝY Cosmetics, we are committed to delivering high-quality products and a seamless shopping experience. This policy outlines the conditions under which returns, refunds, and replacements may be considered
General Terms
- All cosmetic and skincare products are non-returnable and non-refundable due to hygiene and product integrity standards.
- Products that have been opened, used, tampered with, or damaged after delivery cannot be accepted for return or refund.
- WATER LILLÝY Cosmetics is not responsible for damage occurring after successful delivery.
- Any request for return, refund, or replacement is subject to internal review and approval.
Damaged / Wrong Product Received (At the Time of Delivery)
A replacement will be provided only when the product received is proven to be damaged, defective, or incorrect.
- A continuous, uncut unboxing video is mandatory for verification of any claim.
- Report the issue within 24 business hours of delivery at: customerservice@waterlillyy.com
- The product must be unused and in its original packaging.
- Physical damage due to customer handling, improper storage, or usage will not be covered.
- Once approved, replacement will be processed within 14–28 business days.
- Final approval of claims rests solely with WATER LILLÝY Cosmetics.
Return Eligibility (Limited Cases Only)
All products once purchased are non-refundable. However, an item may be eligible for return within 7 days from the date of product delivery if it fulfills any of the following conditions:
- Received in physically damaged condition (supported by unboxing video).
- Delivered with missing parts or accessories.
- Delivered product is different from what was ordered.
Returns will NOT be accepted for:
- Opened, used, or tried products
- Claims without proper unboxing proof, invoice bill, batch id. (if required)
- Damage caused after delivery
- Personal preference reasons (shade, fragrance, texture, mismatch in expectation)
COD (Cash on Delivery) Policy
- COD orders involve additional processing and handling charges; therefore, specific conditions apply for refunds, replacements, and cancellations.
- Wrong or damaged product delivered, supported by a valid unboxing video, invoice bill, other details.
- Any upfront split amount paid by the customer to confirm a COD order will be refunded in such eligible cases after verification and approval.
Important Note:
- Shipping charges are strictly non-refundable under all circumstances.
Replacement Terms for COD Orders
- COD orders are eligible only for replacement, not refunds (except in the specific situations listed above and if COD split/partial charges applied).
- Replacements will be processed only after proper verification and approval with valid proof.
